Frequently Asked Questions (FAQ’s)

Getting to Us

Theatre Location 
The Federal Way Performing Arts and Event Center (or PAEC) is located at 31510 Pete von Reichbauer Way South in Federal Way, 98003. We are across S 316th Street from Town Square Park and across S 314th Street.

The PAEC is conveniently located 20 minutes just 20 minutes SeaTac airport and just up 21st Avenue S from the Federal Way Transit Center. To catch a bus from downtown Seattle to the PAEC, take the King County 577 from Second Avenue and Marion Street — exit at the Federal Way Transit Center. On weekdays until 8pm, the 577 runs about every 20 minutes. To catch a bus from downtown Tacoma to the PAEC, take the Pierce County 500 or 501 from Pacific Avenue, across the street from the Washington State History Museum – exit at the Federal Way Transit Center.  Both the 500 and 501 run about every 20 minutes on weekdays. For more information on public transportation and to plan your trip, visit https://tripplanner.kingcounty.gov/.

Box Office Location and Hours  
Our box office is located just inside the main entrance to the PAEC and to the right. Our hours are Monday – Friday, 10am – 5pm. Additionally, the box office will be open  90 minutes prior to each performance to facilitate Will Call and sales for that performance. We are closed on some holidays — please call the Box Office at 253-835-7010 for the most up-to-date information.

Parking 
The PAEC provides ample parking, including ADA and Low Emissions vehicle spaces, within our parking lot. Additional parking is available within the Hillside Plaza Shopping Center or at the Federal Way Transit Center (on weekends).

Tickets

Purchasing Tickets

Please note that the PAEC can only guarantee tickets purchased via our website or Box Office. All ticket purchases are final and cannot be refunded.

Lost or forgotten tickets? Call 253-835-7010 or stop by one of our Will Call windows beginning 90 minutes before the start of a performance.

Inclement Weather 
It is rare for a performance at the Performing Arts and Event Center to be canceled due to inclement weather, but in the case that a show is canceled, we will post information on our website, social media and phone system and will make every effort to contact all affected ticket holders.

Student Matinees 
Tickets for our student matinees are $5 per person, unless otherwise noted, and are available now. For more information about student matinees or Arts 4 Youth, email Kate Dorr. To purchase tickets, call 253-835-7027.

Accessibility 
The PAEC offers a variety of accessibility services to our patrons, including but not limited to a variety of ADA accessible seating, Braille and large print programs and a state of the art hearing loop within our lobby, event spaces and auditorium. Listening devices may be rented through the box office on the day of your performance. For more information and to request services, please contact the Box Office at 253-835-7010.

Bringing Children
The PAEC admits all children, regardless of age, as long as all patrons have a ticket. For information about the content of a certain performance, please call the Box Office or visit our site pages regarding each show.

Dress Code 
While there is no formal dress code at the PAEC many patrons dress as they would for a special occasion. A shirt, shoes and bottoms are required; layers are highly recommended.

Food & Drink 
Refreshments and snacks are available at the Ellingson Bar and Café in our lobby before each performance through our in-house caterer, Spectra. All items purchased from the Ellingson Bar and Café can be brought inside the theater. The PAEC is also conveniently located across 320th street from the Federal Way Commons, which includes food-court style Greek, Latin, Hawaiian, American and Italian cuisine. 

Please Do Not Bring

  • Pets. Service Animals are, of course, welcome.
  • Firearms, Explosives, or Weapons of any kind
  • Cameras and Audio Recording Equipment
  • Lasers
  • Unapproved Flyers or Pamphlets

Getting Involved

How do I donate to the PAEC? 
Did you know that ticket sales only cover a portion costs here at the PAEC? Furthermore, the Federal Way Performing Arts Foundation, which makes our Arts4Youth programming possible operates solely on your support! You can give by calling the Box Office. We deeply appreciate your donation.